đź‘‹ Welcome to the Scholarly Platform Help Centre!

Hi there! Whether you’re a parent or a student, we know that navigating new platforms can sometimes feel tricky — but don’t worry, we’re here to make it easy and stress-free. This page will guide you through how to get help if you ever run into any problems while using our Scholarly learning platforms.

<aside> ❓ Please provide as much information as possible when contacting us, including screenshots or video if you can. This helps us quickly identify and resolve the issue you’re experiencing.

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Instructions of Basic Troubleshooting Steps

Clear/Disable Cache

Open Incognito

VPN On/Off

Remove All Extensions

Suggested Browser: Chrome & Ensuring it is up to date

Console Screenshot

Setting up of Personal Clean Chrome Browser

How to take a Screenshot

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Are you enrolled in…

Unsure? List of Programs

❗️IMPORTANT: PLEASE ENSURE YOU ARE USING THE CORRECT LINK TO ACCESS YOUR COURSE❗️

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Scholarly Private Platform

**https://learn.scholarlytraining.com/signIn**

I am having trouble with…

Logging In

Live In-Class Chat Not Working

Live Class Audio Not Working

Learning Website Not Working

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FAQ’s / General Help

Where Do I Find Homework / Answers

Where Do I Access Previous Days’ Content

How Do I Access Recordings

Where Can I Find My Writing Feedback

How To Access Vocabulary Links

“Is the 6am/7am Club Homework Mandatory?”

Access Quizzes on iPad (Enable Pop-Ups)

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Scholarly Zoom Platform

**https://scholarlytraining.com/zoom-platform/**

I am having trouble with…

Logging in for ZOOM

Unable to Join Zoom

Finding My Zoom link

I Can’t Find My Course After Logging In

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FAQ’s / General Help (ZOOM)

Where Do I Find Homework/Answers

How to Access Trial Test Results

Where Can I Find My Writing Feedback

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<aside> ❓ Please provide as much information as possible when contacting us, including screenshots or video if you can. This helps us quickly identify and resolve the issue you’re experiencing.

Questions? Here’s how to reach us: